Terms & Conditions
Caerphilly Building & Landscaping Solutions Ltd — Last updated: March 2026
1. Introduction
These Terms and Conditions govern the provision of building, landscaping, and related services by Caerphilly Building & Landscaping Solutions Ltd ("the Company", "we", "us", or "our") to our clients ("you" or "the Client"). By accepting a quotation or instructing us to carry out any works, you agree to be bound by these terms.
Caerphilly Building & Landscaping Solutions Ltd is a company registered in England and Wales. Our principal place of business is in Caerphilly, Wales.
2. Quotations and Estimates
All quotations provided by the Company are valid for 30 days from the date of issue unless otherwise stated in writing. A quotation is not a binding contract until it has been accepted in writing by the Client and confirmed in writing by the Company.
Estimates are provided in good faith based on information available at the time. Where unforeseen circumstances arise during the course of works — such as the discovery of hidden structural issues, ground conditions, or hazardous materials — additional costs may be incurred. The Company will notify the Client as soon as reasonably practicable and obtain written approval before proceeding with any variation to the agreed scope of works.
3. Payment Terms
Payment is structured around key project milestones as follows:
| Milestone | Payment Due |
|---|---|
| Acceptance of quotation | Deposit as stated in the quotation — payable within 24 hours of acceptance |
| Agreed interim stages (if applicable) | As specified in the quotation |
| Completion of works | Final payment in full upon completion of the order |
Deposits must be received within 24 hours of the Client's acceptance of the quotation. If payment is not received within this period, the order will be automatically cancelled and the Company reserves the right to reallocate the reserved labour and materials to other projects. A new quotation may be required to reinstate the order.
Final payment is due in full upon completion of the works. The Company reserves the right to charge interest on overdue amounts at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Deposits are non-refundable once paid. By paying the deposit, the Client acknowledges that the Company will immediately begin reserving labour, scheduling resources, and procuring materials on their behalf. In the event of cancellation by the Client, the deposit will be forfeited in full regardless of whether materials have been ordered or works have commenced, except where the Company is in material breach of these terms.
4. Variations and Additional Works
Any changes to the agreed scope of works requested by the Client must be submitted in writing. The Company will provide a written variation quotation before proceeding. Verbal instructions to vary the works will not be binding on the Company. Additional works carried out without a signed variation order may not be covered by the original contract price.
5. Access and Site Conditions
The Client is responsible for ensuring that the Company has safe and unobstructed access to the site at all agreed working times. Any delays caused by restricted access, failure to clear the site, or third-party interference may result in additional charges or an extension to the agreed completion date.
The Client must notify the Company in advance of any known underground services, hazardous materials, or structural concerns on or adjacent to the site.
6. Completion and Practical Completion
The Company will endeavour to complete works within the timeframe agreed at the time of quotation. Completion dates are estimates and may be subject to change due to weather conditions, material supply delays, or other factors beyond the Company's reasonable control. Time is not of the essence unless expressly agreed in writing.
Practical completion is deemed to have occurred when the works are substantially complete and fit for their intended purpose, even if minor snagging items remain outstanding.
7. Defects and Snagging
The Client should notify the Company in writing of any defects or snagging items within 14 days of practical completion. The Company will return to remedy any genuine defects in workmanship at no additional charge within a reasonable period. This obligation does not apply to defects arising from misuse, neglect, or third-party interference after completion.
8. Workmanship Guarantee
The Company provides a 12-month workmanship guarantee on all works carried out, commencing from the date of practical completion. This guarantee covers defects in workmanship only and does not extend to materials supplied by the Client, fair wear and tear, or damage caused by third parties or events outside the Company's control.
Manufacturer warranties on materials and products are passed on to the Client where applicable and are subject to the relevant manufacturer's terms.
9. Insurance
The Company holds valid Public Liability Insurance and Employers' Liability Insurance. Copies of current certificates are available on request. The Client is advised to notify their own building and contents insurer before works commence, as some policies require this.
10. Waste Removal and Site Clearance
Unless expressly stated in the quotation, the removal and disposal of waste materials generated during the works is included in the contract price. The Company will dispose of all waste in accordance with applicable waste management legislation. The Client must not add additional waste to skips or containers provided by the Company without prior agreement.
11. Health and Safety
The Company will carry out all works in compliance with applicable health and safety legislation, including the Construction (Design and Management) Regulations 2015 where relevant. The Client must not interfere with or obstruct any safety measures put in place by the Company. Children and pets must be kept away from the working area at all times.
12. Limitation of Liability
The Company's total liability to the Client for any claim arising out of or in connection with these terms or the works shall not exceed the total contract sum paid by the Client. The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit or loss of use, howsoever arising.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
13. Termination of Order
Either party wishing to terminate the contract must do so by providing written notice of at least 14 working days to the other party. Termination will only be accepted and take effect once this notice period has elapsed. Verbal notice of cancellation or termination will not be accepted under any circumstances.
Termination by the Client: The Client may cancel the contract by providing written notice to the Company with a minimum of 14 working days' notice. Where a deposit has been paid and materials have not yet been ordered at the time notice is given, the deposit shall be forfeited in full and will not be refunded, as it represents the Company's reservation of resources and scheduling commitment. Where materials have already been ordered or works have commenced during the notice period, the Client shall additionally be liable to pay for all materials procured, work completed to date, and any reasonable costs incurred by the Company as a result of the cancellation, including any restocking or cancellation charges levied by suppliers. The forfeited deposit will be applied against these outstanding costs.
Termination by the Company: The Company reserves the right to terminate the contract by providing 14 working days' written notice to the Client. In the event of serious breach — including failure to make payment when due, failure to provide adequate site access, or conduct that endangers the health and safety of the Company's operatives — the Company may serve written notice requiring the breach to be remedied within the 14 working day notice period. If the breach is not remedied within that period, the contract will terminate at the end of the notice period. The Client shall remain liable for all work completed and costs incurred up to the date of termination.
The Company also reserves the right to terminate the contract with immediate effect by written notice to the Client, without requiring the 14 working day notice period, in circumstances including but not limited to: non-payment of any sum due, serious or persistent breach of these terms by the Client, conduct that poses an immediate risk to the health and safety of the Company's operatives, or any other circumstance that the Company reasonably considers makes continuation of the contract impractical or unsafe. Upon immediate termination, all sums due for work completed and materials procured to that date shall become immediately payable by the Client.
Termination of the contract does not affect any rights or remedies that have already accrued to either party prior to the date of termination.
14. Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter by good-faith negotiation in the first instance. If a resolution cannot be reached within 28 days, either party may refer the dispute to an independent mediator agreed by both parties. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes that cannot be resolved by mediation shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Privacy
The Company collects and processes personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data provided by the Client will be used solely for the purpose of administering the contract and will not be shared with third parties without consent, except where required by law.
17. Contact
If you have any questions about these Terms and Conditions, please contact us:
These terms and conditions are provided as a general guide and do not constitute legal advice. You may wish to have them reviewed by a solicitor before use.